Welcome to ‘Cracking the Code: Following the Unwritten Rules of Your Workplace.’ In this course, we’re going to explore the invisible, yet powerful, set of norms that govern how things really get done in your organization.

By the end of this course, you’ll be able to:

• Recognize the unspoken norms that shape workplace behavior.
• Adapt your communication style to fit your organization’s culture.
• Identify cultural pitfalls to avoid missteps.
• Build credibility and rapport by respecting workplace dynamics.

Every workplace operates under a set of unwritten rules — norms, expectations, and behaviors that aren’t found in any official policy. These rules influence everything from how decisions are made to who really holds influence.